• MTSA Audits - Security Preparedness Plans are required for four of Sunoco’s refineries and three of its chemical facilities. These plans were filed with the U.S. Coast Guard and became operational on July 1, 2004. During the first half of 2005, all seven locations were audited by Sunoco’s Corporate HES Audit Group to comply with the annual auditing requirement of the Marine Transportation Security Act (MTSA). Corrective action plans were developed and implemented for all items identified during the audits.
• Business Continuity – Sunoco’s Professional Services Group, working with a team of business unit leaders has developed emergency preparedness plans and procedures for Sunoco’s corporate headquarters operations, based on a business impact analysis. Teams were established consisting of critical personnel who will report to pre-determined alternate locations where they will maintain and sustain business-critical operations during/following an event affecting our Philadelphia offices. These teams receive annual briefings on the Business Continuity Plan, and the training necessary to ensure unrestricted access to the alternative work locations. (See sidebar for more about business continuity communications).
• New Headquarters Safety and Security – In mid-2005, Sunoco moved its corporate headquarters to two nearby high-rise buildings. An important part of this move was ensuring that all employees and contractors were trained on emergency evacuation procedures. Sunoco’s Corporate Security group developed a Headquarters Emergency Evacuation video for each building. Selected individuals, known as Floor Wardens, received very specific training on how to assist and ensure that all personnel are evacuated safely. Prior to moving, all personnel and contractors were required to attend training where the video was shown, and were encouraged to participate in drills.

  On the day they moved in, each employee received a “welcome package”. Included in the package are such items as a flashlight, whistle, emergency drinking water, and emergency blanket. Additionally, Automatic Electronic Defibrillators (AED’s) have been placed on each of the Sunoco occupied floors.

  These move-related emergency preparedness efforts received high-praise from City of Philadelphia officials.

Retail Store Security
Sunoco's Central Monitoring Facility (CMF) and its Interactive Remote Intervention System (IRIS) continued to serve a vital role in the company's network of APlus® convenience stores. Begun in 1992 as a "test", the IRIS program now protects over 600 company-operated and 22 franchise retail sites, all with Interactive Audio/Visual security systems. IRIS is a distinctive audio/visual interactive system, that connects company-owned retail facilities to the Central Monitoring Facility located in Philadelphia. Trained Intervention Specialists are on the job 24 hours a day, 365 days per year. The Intervention Specialists can see, hear and respond to emergencies and assist store employees and customers with security and operational needs as they occur (see sidebar story for more information). The CMF also handles emergency calls from the SUNCALL, Chemtrec and Crime Stopper hotlines.

After 12 years at corporate headquarters, in May 2005 the CMF was relocated to a new location near the company’s Philadelphia Refinery.  This new home allows the CMF to support the existing programs for monitoring and intervention and will also permit the CMF to provide Business Continuity support, Vehicle Global Position tracking and participation in the "Sunoco Employee Emergency Messaging System".

The expansion of the CMF paid off in September of 2005 when it was used as a staging area for operation "Hurricane Rita Relief" for the Sunoco facilities in the Houston/Beaumont, Texas area. Within two days of Rita’s landfall, Relief Teams loaded motor homes and SUVs with food and emergency equipment supplies and they drove nearly 1,500 miles to lend support along with aid to those in need.  The CMF was also used as a messaging service and tracking source for company employees who were affected by the storm (see sidebar for more discussion and pictures of the relief effort).

HES Glossary
view glossary.

Conversion Table
view table.

Summary Report
download PDF

Hurricane Rita
In September 2006, in anticipation of Hurricane Rita striking the Texas coast, Corporate...
read more.

Communicating to Maintain Business Continuity
In support of the Corporate Business Continuity/Disaster Recovery plan, Sunoco now...
read more.

Plant Protection Enhancements Continue at Eagle Point Refinery
Since acquiring the Eagle Point Refinery in January of 2004 Sunoco has taken several...
read more.

Security Through Modern Technology
The Central Monitoring Facility (CMF), located in Philadelphia, PA, houses Sunoco’s Interactive...
read more.